ace99 Platform Privacy Notice
This page describes what we collect when you use ace99 and how we keep that data protected. We at ace99 collect personal information only to support your account, process your deposits and withdrawals, verify your identity, and deliver our gaming services. Our collection practices follow applicable data-protection frameworks in the jurisdictions where we operate.
When you register an account on ace99, we ask for your name, date of birth, email address, phone number, and identification details. We use this information to verify your identity (KYC compliance), confirm your location, process your payments through partners like DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and major banks including mobile banking, local payment, online payment, and e-wallet, and communicate with you about your account. We store this data on encrypted servers with restricted access.
Our ace99 platform does not sell your personal data to third parties. We share your information only with payment processors, identity-verification providers, and legal authorities where required by law. Your data is retained for the period necessary to deliver our services and comply with regulatory requirements. We offer you the right to request access to, correction of, or deletion of your data, subject to legal obligations.
What we collect on ace99
We collect several categories of information when you use our ace99 platform. First, we collect identity data: your full name, date of birth, nationality, and government-issued identification number. We require this information to verify your eligibility and comply with know-your-customer (KYC) regulations in supported jurisdictions.
Second, we collect contact information: your email address, phone number, and residential address. We use your email to send account notifications and important updates. Your phone number is linked to two-factor authentication for sensitive account operations like password resets and large withdrawals. Your address helps us confirm your location and verify that you are accessing ace99 from a supported jurisdiction.
Third, we collect payment information. When you deposit via DANA, e-wallet, mobile banking, local payment, or bank transfer, we receive encrypted transaction confirmations from our payment partners. We do not store your full card numbers or banking credentials; instead, we record only the transaction ID, amount, timestamp, and confirmation status. This information is essential for processing your deposits and withdrawals accurately.
Fourth, we collect activity data. We record every bet you place, every game you access, and every withdrawal you request. Your betting history, account balance, and transaction log form your complete activity record on ace99. We use this data to calculate your balance, verify your account status, and support withdrawal reviews.
Data we collect
- Identity: name, date of birth, identification number, nationality
- Contact: email, phone number, residential address
- Payment: transaction confirmations, deposit and withdrawal records
- Activity: betting history, account balance, gaming logs
- Technical: IP address, device information, browser type, cookies
How we use your information on ace99
We use your identity information to verify that you meet all eligibility requirements for our ace99 platform. Our verification process confirms your name, age, and residential location. This verification is mandatory under the regulations in jurisdictions where we operate. Players in Jakarta, Surabaya, Bandung, Medan, and Semarang must all complete this process before accessing our services.
We use your contact information to communicate with you about your account. When you request a password reset, we send a verification link to your email. When you request a withdrawal, we may contact you via phone to confirm the transaction. During major events like Liga 1 seasons or Piala AFF tournaments, we may send you promotional communications—which you can opt out of at any time through your account settings.
We use your payment information to process your deposits and withdrawals. When you submit a withdrawal request, our team reviews your payment details to confirm that funds are returned to your original payment method. We maintain payment records to reconcile your account balance and investigate any discrepancies.
We use your activity data to detect irregularities and protect your account. If we notice unusual betting patterns or rapid deposits and withdrawals, we may flag your account for review to ensure you are not a victim of fraud or unauthorized access. Your betting history also supports our withdrawal verification process, confirming that your account activity is legitimate before we process your withdrawal.
Third-party processors and data sharing on ace99
We work with several third-party service providers to deliver ace99. Our payment processors—the companies that handle online payment, e-wallet, mobile banking, local payment, and bank transfers—receive your payment information only to process transactions. Our identity-verification provider receives your identification data only to confirm your eligibility. These processors operate under strict data-protection agreements and cannot use your data for their own purposes.
We may disclose your information to legal authorities if required by law, court order, or government request. If we receive a request to disclose your data, we will notify you unless legally prohibited from doing so. We comply with all applicable data-protection laws in the jurisdictions where we operate.
Our servers and data storage may sit outside your residential jurisdiction. Data stored outside your home country may be subject to different legal protections. By using ace99, you acknowledge and accept this possibility. We maintain encryption and security standards regardless of server location to protect your information.
Your rights regarding your data on ace99
We recognize that your personal data belongs to you. You have the right to request access to your personal information stored on ace99. You can download a copy of your data—including your account details, betting history, and transaction records—from your account dashboard or by contacting our support team.
You have the right to request correction of inaccurate information. If your residential address, email, or phone number is incorrect in our system, contact our support team to update your profile. We will verify the changes and update our records promptly.
You have the right to request deletion of your data, subject to legal retention requirements. If you wish to close your ace99 account and have your personal information deleted, we will erase your data after a reasonable retention period for legal and compliance purposes. Some information may need to be retained to satisfy financial or regulatory obligations.
We undertake to respond to all data requests within a reasonable timeframe. If you have concerns about how we handle your data, you may contact our support team or escalate your complaint to the relevant data-protection authority in your jurisdiction.
Cookies and tracking on ace99
We use cookies on our ace99 platform to enhance your experience. Cookies store your login session, remember your language preference, and track your activity to prevent fraud. Essential cookies are necessary for the platform to function; optional cookies help us understand how you use ace99 and improve our services.
You can control cookie settings through your browser. Most browsers allow you to disable cookies or be notified when a cookie is set. Disabling cookies may affect your ace99 experience, as some features depend on cookies to function correctly.
We do not use tracking cookies to build profiles across unrelated websites. Our cookie usage is limited to supporting ace99 functionality and security. We do not share cookie data with third parties for marketing purposes.
Changes to this privacy notice
We may update this privacy notice as our ace99 platform evolves or as regulations change. We will notify you of material changes by email or by posting a notice on our platform. Your continued use of ace99 after changes take effect indicates your acceptance of the updated policy.
If you have questions about how we handle your data, contact our support team. We are committed to protecting your privacy and ensuring you understand our practices.